Patient Reviews
Patient Reviews
At Oral and Facial Surgery of the Shoals, we understand how important it is to feel confident and comfortable with your care. Over the years, we've helped many patients in Sheffield and Florence, AL, find solutions to their oral and facial concerns, achieving results that truly matter to them. Don't just take our word for it — read through the testimonials from patients who have experienced the difference our care can make. Their stories show how we're able to help people just like you regain their health, comfort, and confidence.
"Nicest folks down there at the Florence office. Dr. Jonathan Frederick, D.M.D., M.D. is such a treasure for our area. He's smart, thoughtful and explains his findings in a way that's easy to understand. I took my son there to have his wisdom teeth removed and they are great with children and I went for something myself and they are also great with adults!"
"I was treated so well before my oral surgery by receptionist, nurses, & Dr Mark Mcllwain DMD MD.All were professional,efficient,caring,,calm,attentive,& experts at their work. My surgery went great,5 extractions, 5 bone grafts, minimal swelling, pain easily controlled & resolved more by next day. Was awake till bedtime,slept all night after surgery.Dr Mcllwain is the best on oral surgery.I’ve had surgery twice by him over the years & he is trained & determined to do the work to perfection treating you like he would like to be treated.I’ve never heard anything but good outcomes about Dr Mcllwain in my years as an RN working for Helen Keller Hospital 23 years.Thank you Dr Mcllwain & staff.Phyllis Grissom"
"Great service!! Just had wisdom teeth removed and recovery has been great!"
"I was So nervous. I highly dislike going to the dentist. They removed my wisdom teeth and a broken tooth. They were super friendly and professional. I am in no pain less than 24hrs after surgery. I highly recommend this office!"
"I’m currently just over 24 hours following a tooth extraction and implant. No pain, no swelling and I was able to get off my pain pills today as well! Procedure took about 30 minutes- spoke with the kind Nurse, for a few minutes, spoke with Dr. Frederick he said this will make you sleepy as he put the magic potion in my veins. I fell asleep, took a nap and the procedure was over.Thank you Dr. Frederick, the Nurse, Secretary, and Technician for their time and talents yesterday!Have no fear folks, they’ll have you on your way to grill of the year in no time!A true blessing to the Shoals!Thank y’all again!Brandon"
"Wisdom tooth extraction yesterday, great staff and thank you to Dr. Nester. Zero pain, hoping for speedy recovery."
"Professional, caring and really fast. Had a wisdom tooth removed. No issues at all."
"I had Such a warm Welcome at my appointment with Dr Nester yesterday Oct 13,2025 I am scheduled for a Tooth Extraction Surgery 10/16 I’m Thank for Dr Nester and his Staff I’ll receive the Best of Care"
"Writing this the same day I had all 4 of my wisdom teeth removed.Walked in at 8 walked out at 9 with no problems.Not sure if I got lucky but I was fully coherent and just a little sore after it. Dr Nester and all faculty did a great job!"
"Everyone was so nice, friendly, and professional. My teeth extractions was copacetic and quick. The only negative thing I have to say is that they prescribed me Ibuprofen and I can’t have Ibuprofen (I wrote my health problem down) but other than that everything else was excellent. I’d still go back to them if I had to. 👍🏼"
"My son was prescribed antibiotics before his wisdom teeth procedure and follow-up meds. Dr Morris called to check on him that night. I greatly appreciate them of threatening my child as their own."
"Everyone in this office has been nothing but thorough and courteous. I had the best experience with 3 extractions. Minimal pain afterwards and Dr. Morris personally called to check on me. Highly recommend!"
"Very smooth experience from consult to check in for surgery!just had 2 wisdom teeth removed yesterday & i Feel completely normal today!"
"Nurse Burns and Dr. Frederick were amazing with taking out my daughter's wisdom teeth. Very helpful with follow-up questions, and when I called I actually got a real person. Unheard of these days. Very good experience from the consult to post surgery."
"I had a wisdom tooth removed yesterday morning at the Florence location. I have severe dental anxiety which the amazing nurse working with Dr Frederick quickly help to ease.(Regrettably I don't remember her name) After the procedure I had numbness and some swelling which I anticipated but minimal at best. And it was all completely gone except a small knot on my jaw line by bedtime. I was expecting the pain to inevitably creep in as the numbness dissipated but it has yet to give me any pain. I don't know what kind of magic ✨ Dr Frederick performed but this has been a completely pain free experience. I have taken some ibuprofen but I have not even touched the prescription meds. This has been nothing like the horror stories I've heard about different people's experiences with wisdom teeth surgery. I highly recommend Dr Frederick and his staff! I can't say enough as you can see lol."
"Wonderful people all the way around. Dr. Frederick did an amazing job on my tooth extraction and I was really amazed by the nice, comforting setting"
"Dr Morris removed my daughter’s wisdom teeth he did a wonderful job and the nurse that got her ready and took care of was awesome! I would highly recommend Dr Morris if you need any oral surgery he is amazing!!"
"Dr. Nester was amazing with my son CJ with getting his wisdom teeth out to allowing us to come in for an appointment with a concern about his jaw swelling nearly a month later out of nowhere. Thank goodness it was nothing serious just a little food trapped in the socket under the skin which Dr. Nester got cleaned out and prescribed some antibiotics and thanked us for coming in which we were thankful for him!"
"Had my wisdom teeth out plus one molar and everything was as smooth as you could hope for. Thank you to Dr. Morris for calling and checking on me."
"This is Tracy by the way, I'll start off by saying everything went very well from start to finish . I will admit the price was pretty steep but they probably had to do alot of work on my situation. As far as the care goes they went above and beyond and the anesthesia administration was perfect ! I woke up feeling happy after surgery and I have never in my life woke up happy usually I cry after anesthesia or feel real sad but not there I didn't. The Dr mcwilihan was excellent. I only have a little pain today it's much better then before I had surgery . He knew exactly what to do and did it carefully . If I had another surgery I would ask for him to do it if possible because I was scared to death before hand but after was so relieved he knew what he was doing. And my situation isn't a normal one lol I had a compaction of my wisdom tooth turned side ways growing inside the tooth beside it and infection and bone compaction .. not something I would consider normal because every other dentist I went to ... would turn me away as soon as they seen the xray but for the grace of God he didn't turn me away . And now I don't have the pressure pain I dealt with for months and burning nerve pain . That part is gone and I can tell and I will forever be thankful for him 🙏 ❤️. And would hope if I have another issue he would help me again. Great place . Excellent surgeon for complicated situations."
"We went for a consultation to have my daughter’s wisdom teeth removed. Everyone was very friendly, nice and informative. She was very nervous about the upcoming surgery and they made sure she understood everything and put her at ease."
"I went to Oral and Facial in Florence Al on Titan yesterday for a sinus lift and a bone graft.Erin my nurse she calmed my fear because I didn’t know what to expect, I honestly thought it was going to be terrible and I was going to be in dyer pain but Dr.Fredrick came in and he also calmed my fear came in like this was going to be easy and quick and boy was it they were both A-M-A-Z-I-N-G. I came out very numbed up but as the pain wore off I had little sore throat and little to no pain. Today is day 2 and little to no pain, now I do have some swelling which is to be expected but no nose bleeds, no congestion. Just a little soreness and swelling. I love that place, those people and so glad God chose them to the nurses and Dr’s for my journey to getting implants."
"Dr Morris and his staff are excellent. Took good care of me did excellent work minimal pain to have three wisdom teeth extracted one against the jaw bone. I couldn't have went anywhere better I would give them 11 out of 10 rating. The staff the nurses most excellent I literally could not have went anywhere else to be treated that will. I appreciate them and their work and their effort thank you Dr Morris and all your staff."
"Had a wisdom tooth pulled yesterday and can’t even tell they worked on my teeth! Not lying, I’ve had more pain with simple fillings!"
"Went back about a month after a tooth extraction and implant. Dr Frederick did an excellent job. it was done on a Friday and I flew to South Africa the following Wednesday. I did exactly what he and the nurses told me as far as cleaning. I had no problems! Absolutely the best and his nurses too!!! Highly recommend!!!!"
"They got me in quickly for consultation with Dr. MORRISHad a tooth extraction 4-21-2025. No problems. Dr. Morris is tge best."
"Very professional staff from the calls, efficient retuning calls and handling insurance/ fast with implant quote. Dr. Jonathan Frederick consultation was precise covering the details of a tooth extraction and implant. His nurses are excellent too. I just had the procedure yesterday so I will give up an update after two weeks on my return follow up. Thinking positive!!!"
"It’s been about a year since my last surgery to have my wisdom teeth removed. I still remember how comforting the atmosphere was, even the anesthesiologist was so sweet. I will be back to have another wisdom tooth extracted soon and Dr. Morris was amazing the first time I went. Better than the Sheffield location that’s for sure! Thank you for a painfree, quick procedure! ❤️❤️"
"Dr. Frederick did an amazing job on my extraction! All of the ladies in the office and the nurses were SO kind. I was in and out within an hour. I also really appreciate Dr. Frederick listening to my concerns about my past reactions to sedation (when I had my wisdom teeth out years ago). With the info I gave him, he changed some medications for me and my recovery has been so much smoother this go around. Highly recommend!Also, Dr. McIlwain removed my wisdom teeth years ago and he was just as wonderful!"
"Dr. Frederick did an amazing job on my extraction! All of the ladies in the office and the nurses were SO kind. I was in and out within an hour. I also really appreciate Dr. Frederick listening to my concerns about my past reactions to sedation (when I had my wisdom teeth out years ago). With the info I gave him, he changed some medications for me and my recovery has been so much smoother this go around. Highly recommend! Also, Dr. McIlwain removed my wisdom teeth years ago and he was just as wonderful!"
"Recently had to have oral surgery including a tooth extraction and a couple of implants. Dr. Frederick did an excellent job. His supporting staff made for a very comforting situation. Would highly recommend this practice."
"Dr. Morris and his staff are absolutely amazing. They have taken excellent care of me over the course of more than a year long process. This isn't the first time my Dentist has referred me to him and he's always been great. He also took great care of my youngest daughter many years ago with her wisdom teeth."
"As someone with extreme dental anxiety I cannot recommend this place enough. I had my wisdom teeth removed and barely had any swelling or bruising. They all did a wonderful job making sure I was comfortable and pain free. It was a great experience-- not what I ever imagined I would say about having teeth removed."
"Professional, kind and compassionate about your care. My children have had their wisdom teeth removed there and I've had implants, we have never had an issue. Highly recommend"
"Professional, kind and compassionate about your care. My children have had their wisdom teeth removed there and I've had implants, we have never had an issue. Highly recommend"
"I was referred to Dr McElwain for a tooth extraction. He saved the tooth instead. Enough said."
"Very great place to get your wisdom teeth removed. Quick and very precise"
"Extraction of a wisdom tooth. Professional, quick and great follow-up. The best....."
"Very nice people! I had my wisdom teeth removed here and I was well taken care of before and after the surgery. I would recommend this place to anyone needed any oral procedures."
"Outstanding service and care from Dr. Mcilwain and staff for my extractions almost no pain following the procedure very good experience. Thank you 👍"
"Outstanding service and care from Dr. Mcilwain and staff for my extractions almost no pain following the procedure very good experience. Thank you 👍"
"I had a tooth extraction and it all went smoothly. I was treated wonderfully by everyone."
"The best place , I recommend them I've been doing business with them since wisdom teeth 🪥☺️let them show u right"
"I was in for a wisdom tooth removal assessment. Dr. Frederick and staff were very professional, caring, knowledgeable and courteous. Will have surgery next week."
"Dr Frederick and his staff are tops! They have taken care of my husband and now me with extractions I have had little pain and great recovery I am not scared when I go to them because they are so personal and friendly Thank you for taking care of us! Dorothy and Tim Glover"
"Dr Frederick and his staff are tops! They have taken care of my husband and now me with extractions I have had little pain and great recovery I am not scared when I go to them because they are so personal and friendly Thank you for taking care of us! Dorothy and Tim Glover"
"I was in for a wisdom tooth removal assessment. Dr. Frederick and staff were very professional, caring, knowledgeable and courteous. Will have surgery next week."
"Dr. Morris and his staff were exceptional throughout the whole process of my wisdom teeth extraction. A very professional consultation that outlined the Pre-Op, Operation, and Post-Op procedures. All of this was followed by a swift extraction that took less than 45 minutes for 3 wisdom teeth. Thank you Dr. Morris!"
"Easy registration process... Staff are ok with you being a little late.. warm, inviting associates/staff. Dr Frederick is thorough in explaining to the child and parent on procedure.. looking forward to my son having extractions and hoping for an easy recovery"
"My daughter had a consult for wisdom teeth and all of the staff were extremely nice and helpful. From the front window to the girls that triaged her. We love this practice!"
"I am so thankful for Dr. Morris. He took my pain away. I had two extractions and didn’t feel any pain. He even called to check on me that night. He is very kind and professional too."
"Dr. Nester did an amazing job removing my wisdom teeth. He explained everything on a level I understood.Not a super fan of the staff who handles the billing."
"All 4 of my children have had their wisdom teeth removed by Dr. Morris and I would only go to him. He was our family dentist until he went back and became an Oral Surgeon. He is extremely skilled, knowledgeable, and super easy to talk to. None of my children had any complications from this procedure and they were back to it really quickly. Our daughter had a tooth that would not come down and thanks to his skilled hands he was able to get it to come in. Otherwise, the dentist would have pulled it and she would have had to have a tooth implant put in. His staff is wonderful. They are kind, caring, informative and accommodating as possible. Dr. Morris and Staff are awesome- I recommend him to my friends all the time."
"I needed some extractions. Dr nix in red bay recommended dr Frederick nearly everything from start to finish was top notch. The doctor was thorough and friendly and I trusted him right away. But the staff makes a difference. A patient deals with several people before they ever see the doctor. These people were friendly and helpful. I would recommend this office."