Patient Reviews
Patient Reviews
At Oral and Facial Surgery of the Shoals, we understand how important it is to feel confident and comfortable with your care. Over the years, we've helped many patients in Sheffield and Florence, AL, find solutions to their oral and facial concerns, achieving results that truly matter to them. Don't just take our word for it — read through the testimonials from patients who have experienced the difference our care can make. Their stories show how we're able to help people just like you regain their health, comfort, and confidence.
"I was treated so well before my oral surgery by receptionist, nurses, & Dr Mark Mcllwain DMD MD.All were professional,efficient,caring,,calm,attentive,& experts at their work. My surgery went great,5 extractions, 5 bone grafts, minimal swelling, pain easily controlled & resolved more by next day. Was awake till bedtime,slept all night after surgery.Dr Mcllwain is the best on oral surgery.I’ve had surgery twice by him over the years & he is trained & determined to do the work to perfection treating you like he would like to be treated.I’ve never heard anything but good outcomes about Dr Mcllwain in my years as an RN working for Helen Keller Hospital 23 years.Thank you Dr Mcllwain & staff.Phyllis Grissom"
"I was So nervous. I highly dislike going to the dentist. They removed my wisdom teeth and a broken tooth. They were super friendly and professional. I am in no pain less than 24hrs after surgery. I highly recommend this office!"
"I’m currently just over 24 hours following a tooth extraction and implant. No pain, no swelling and I was able to get off my pain pills today as well! Procedure took about 30 minutes- spoke with the kind Nurse, for a few minutes, spoke with Dr. Frederick he said this will make you sleepy as he put the magic potion in my veins. I fell asleep, took a nap and the procedure was over.Thank you Dr. Frederick, the Nurse, Secretary, and Technician for their time and talents yesterday!Have no fear folks, they’ll have you on your way to grill of the year in no time!A true blessing to the Shoals!Thank y’all again!Brandon"
"Wisdom tooth extraction yesterday, great staff and thank you to Dr. Nester. Zero pain, hoping for speedy recovery."
"Professional, caring and really fast. Had a wisdom tooth removed. No issues at all."
"I had Such a warm Welcome at my appointment with Dr Nester yesterday Oct 13,2025 I am scheduled for a Tooth Extraction Surgery 10/16 I’m Thank for Dr Nester and his Staff I’ll receive the Best of Care"
"Writing this the same day I had all 4 of my wisdom teeth removed.Walked in at 8 walked out at 9 with no problems.Not sure if I got lucky but I was fully coherent and just a little sore after it. Dr Nester and all faculty did a great job!"
"Everyone was so nice, friendly, and professional. My teeth extractions was copacetic and quick. The only negative thing I have to say is that they prescribed me Ibuprofen and I can’t have Ibuprofen (I wrote my health problem down) but other than that everything else was excellent. I’d still go back to them if I had to. 👍🏼"
"Very smooth experience from consult to check in for surgery!just had 2 wisdom teeth removed yesterday & i Feel completely normal today!"
"Nurse Burns and Dr. Frederick were amazing with taking out my daughter's wisdom teeth. Very helpful with follow-up questions, and when I called I actually got a real person. Unheard of these days. Very good experience from the consult to post surgery."
"Wonderful people all the way around. Dr. Frederick did an amazing job on my tooth extraction and I was really amazed by the nice, comforting setting"
"Dr. Nester was amazing with my son CJ with getting his wisdom teeth out to allowing us to come in for an appointment with a concern about his jaw swelling nearly a month later out of nowhere. Thank goodness it was nothing serious just a little food trapped in the socket under the skin which Dr. Nester got cleaned out and prescribed some antibiotics and thanked us for coming in which we were thankful for him!"
"This is Tracy by the way, I'll start off by saying everything went very well from start to finish . I will admit the price was pretty steep but they probably had to do alot of work on my situation. As far as the care goes they went above and beyond and the anesthesia administration was perfect ! I woke up feeling happy after surgery and I have never in my life woke up happy usually I cry after anesthesia or feel real sad but not there I didn't. The Dr mcwilihan was excellent. I only have a little pain today it's much better then before I had surgery . He knew exactly what to do and did it carefully . If I had another surgery I would ask for him to do it if possible because I was scared to death before hand but after was so relieved he knew what he was doing. And my situation isn't a normal one lol I had a compaction of my wisdom tooth turned side ways growing inside the tooth beside it and infection and bone compaction .. not something I would consider normal because every other dentist I went to ... would turn me away as soon as they seen the xray but for the grace of God he didn't turn me away . And now I don't have the pressure pain I dealt with for months and burning nerve pain . That part is gone and I can tell and I will forever be thankful for him 🙏 ❤️. And would hope if I have another issue he would help me again. Great place . Excellent surgeon for complicated situations."
"Went back about a month after a tooth extraction and implant. Dr Frederick did an excellent job. it was done on a Friday and I flew to South Africa the following Wednesday. I did exactly what he and the nurses told me as far as cleaning. I had no problems! Absolutely the best and his nurses too!!! Highly recommend!!!!"
"Dr. Frederick did an amazing job on my extraction! All of the ladies in the office and the nurses were SO kind. I was in and out within an hour. I also really appreciate Dr. Frederick listening to my concerns about my past reactions to sedation (when I had my wisdom teeth out years ago). With the info I gave him, he changed some medications for me and my recovery has been so much smoother this go around. Highly recommend!Also, Dr. McIlwain removed my wisdom teeth years ago and he was just as wonderful!"
"Dr. Frederick did an amazing job on my extraction! All of the ladies in the office and the nurses were SO kind. I was in and out within an hour. I also really appreciate Dr. Frederick listening to my concerns about my past reactions to sedation (when I had my wisdom teeth out years ago). With the info I gave him, he changed some medications for me and my recovery has been so much smoother this go around. Highly recommend! Also, Dr. McIlwain removed my wisdom teeth years ago and he was just as wonderful!"
"Recently had to have oral surgery including a tooth extraction and a couple of implants. Dr. Frederick did an excellent job. His supporting staff made for a very comforting situation. Would highly recommend this practice."
"I was referred to Dr McElwain for a tooth extraction. He saved the tooth instead. Enough said."
"Very great place to get your wisdom teeth removed. Quick and very precise"
"Outstanding service and care from Dr. Mcilwain and staff for my extractions almost no pain following the procedure very good experience. Thank you 👍"
"Outstanding service and care from Dr. Mcilwain and staff for my extractions almost no pain following the procedure very good experience. Thank you 👍"
"I had a tooth extraction and it all went smoothly. I was treated wonderfully by everyone."
"My daughter had a consult for wisdom teeth and all of the staff were extremely nice and helpful. From the front window to the girls that triaged her. We love this practice!"
"Dr. Nester did an amazing job removing my wisdom teeth. He explained everything on a level I understood.Not a super fan of the staff who handles the billing."